How To Track My Order
How To Track Your Order
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Follow the steps below to track your package.
📦 Step 1 — Find Your Tracking Number
Your tracking number is included in your shipping confirmation email. If you haven't received it within 3 business days of placing your order, please check your spam/junk folder or contact us.
🔍 Step 2 — Track Your Package
Use one of the tracking tools below to check your delivery status:
- 🛍️ Shop App — Track your order directly via the Shopify Shop app. Download on iOS or Android
- 🌐 17TRACK — Supports most international carriers worldwide
- 📨 AfterShip — Real-time tracking for 900+ carriers
- 🇺🇸 USPS Tracking — For US domestic shipments
⏱️ Estimated Delivery Times
- 🇺🇸 United States: 3–8 business days
- 🌍 Rest of World: 3–12 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.
❓ Frequently Asked Questions
My tracking number isn't working. What should I do?
Tracking information may take 24–48 hours to update after your order ships. Please try again after this period.
My package shows "delivered" but I haven't received it. What now?
Please check with neighbors or your building's mailroom first. If still missing, contact us within 7 days of the delivery date.
My order is stuck in customs. What should I do?
Customs processing times vary by country. Import duties and taxes are the customer's responsibility. If your package has been held for more than 10 business days, please contact us.
I never received a shipping confirmation email. Help!
Please check your spam folder. If you still can't find it, contact us with your order number and we'll resend it.
📞 Need More Help?
Our support team is happy to assist. Reach out via our Contact Us page or email us at csnmj3919@gmail.com.